A late Thursday afternoon calls for a relatively straightforward post about upgrading the UC series via CCA (or Cisco Configuration Assistant). While this task seems pretty straightforward, I have received more than my fair share of requests on how to do it. I normally don’t like to use the CCA tool for anything, but from a user perspective this may present the least amount of challenge. Look forward to a future post on how to complete this task via the CLI. Enjoy!
Software Upgrade on UC520/540/560 using CCA
1. Download the most current software packs at www.cisco.com/go/uc500swpk
2. Within CCA, go to Maintenance, Software Upgrade and Click UC500
3. On the information screen, click Next.
4. On the system summary screen, click next.
5. If doing a complete software upgrade, select Install Software Pack
6. Browse to the software pack downloaded in step 1. Click Next.
7. CCA will validate the software package. Once it is complete, click next.
8. Make any changes to the languages or accept defaults depending on your configuration (for most cases, the defaults can be left) and click next.
9. If this is a production system, ensure to select Backup and Restore Configuration and Data. Click next to continue.
10. Select the phone loads to upload. Be sure to select all phones present in the environment (including the 7914/7916 key expansion modules). Select next to continue.
11. Verify all the selected options and click Finish to begin the upgrade.
12. Once you select Finish, CCA will work through the predetermined tasks. This process will take anywhere from 20-45 minutes to complete. Please note that the device will be rebooted at least once during this process.
13. Once complete, you may click Finish. CCA will prompt you to restart the application and the upgrade will be complete.
